Terms of Use

These Terms of Use govern access to the Veracone Technologies website, products, applications, and related services (collectively, the “Services”). Our products include Venlearn, Prepmate, and other solutions we may offer over time. Veracone Technologies Ltd is also referred to as “Veracone”, “we”, “us”, or “our”.

By accessing or using the Services, you agree to these Terms without modification. If you use the Services on behalf of an organization, you confirm that you have authority to bind that organization to these Terms. You must have the legal capacity to enter a binding agreement and must not be prohibited by law from using the Services.

Veracone builds software that helps organizations manage their operations, including admissions, records, staff, academics, communications, testing, reporting, and other authorized workflows offered through our products.

Our Services support administration and decision-making, but they do not guarantee particular academic, financial, regulatory, enrollment, or operational outcomes. Customers remain responsible for their policies, decisions, records, and compliance obligations.

Veracone offers more than one product, and these Terms cover all of them together at the company level. Venlearn is a school management platform used by schools, learning centres, and tutors. Prepmate is a learning and exam-preparation product used by students and supported by affiliates, including device activation and subscription features.

Specific features, pricing, activation, subscription periods, and affiliate arrangements may differ between products and will be set out in the relevant order, plan, in-product notice, or written agreement for that product. Where such product-specific terms exist, they add detail to these Terms; these Terms remain the overarching agreement governing access to and use of Veracone’s website and products.

An organization that subscribes to a Veracone product is the customer. Administrators, staff, and other people invited by that customer are authorized users. Each user may only access the information and workflows permitted by the customer and their assigned role.

When creating or using an account, you must provide accurate information, keep it current, protect your login details, and promptly notify us or your administrator if you suspect unauthorized access. You are responsible for activity performed through your account. You may not impersonate another person, share access improperly, or attempt to bypass role permissions or security controls.

Access to some Services requires a paid subscription, device activation, or another commercial arrangement agreed with Veracone. The applicable plan, fees, billing or activation period, renewal terms, taxes, implementation scope, and payment terms will be stated in the relevant order, invoice, proposal, in-product notice, or agreement. Some products activate access on a per-device or per-user basis, and an activation may be limited to a defined period and to the device or account it was applied to.

Unless an applicable agreement or law provides otherwise, fees already paid—including amounts paid for activation codes or pins, whether used or unused once delivered—are non-refundable. We may restrict paid features or suspend access when undisputed amounts remain overdue after notice. A customer remains responsible for exporting any information it requires before its subscription ends, subject to available export tools and its agreement with us.

Customers and users may upload or create records, results, invoices, notices, messages, documents, questions, images, and other content through our products (“Customer Content”). The customer retains its rights in Customer Content and grants us the limited permission needed to host, process, back up, transmit, and display it solely to provide, secure, support, and improve the Services.

Customers are responsible for the accuracy, legality, and appropriate collection of Customer Content, for assigning suitable permissions, and for obtaining any notices or consents required from the individuals concerned.

• Do not use the Services for unlawful, fraudulent, abusive, discriminatory, or harmful activity.
• Do not upload malicious code, probe vulnerabilities, disrupt the Services, or access another user’s or customer’s data without authorization.
• Do not copy, scrape, resell, reverse engineer, or commercially exploit the Services except where we have expressly authorized it or applicable law permits it.

Individuals and organizations may apply to refer customers to Veracone products. A partner may earn commission when a qualified referral subscribes, subject to the referral rules, eligibility requirements, commission terms, and payment conditions communicated for the program.

Partners are independent referrers and are not employees, agents, or legal representatives of Veracone. They may not make unauthorized promises, misrepresent our products, inflate pricing, misuse customer information, or engage in fraudulent or disruptive conduct. We may reject ineligible or duplicate referrals and may suspend or remove a partner for abuse of the program.

We may maintain, update, replace, or modify parts of the Services to improve performance, security, or functionality. Temporary interruptions may occur for maintenance, third-party outages, internet failures, security incidents, or circumstances outside our reasonable control.

We may suspend or terminate access where these Terms are breached, fees are overdue, use creates a security or legal risk, or continued access could harm the Services or other users. A customer may stop using the Services in accordance with its subscription or written agreement. Provisions that should reasonably survive termination—including intellectual property, confidentiality, payment obligations, disclaimers, indemnity, and limits of liability—will continue to apply.

We may revise these Terms from time to time. The latest version will be posted on this page with an updated effective date. Where a change is material, we may also provide notice through the Services, by email, or through an administrator. Continued use after the revised Terms take effect constitutes acceptance of the updated Terms.

The Services—including the Veracone, Venlearn, and Prepmate names, software, source code, interfaces, databases, designs, text, graphics, documentation, trademarks, and other materials—are owned by Veracone or its licensors and are protected by applicable intellectual property laws.

Subject to these Terms and payment of applicable fees, we grant authorized users a limited, non-exclusive, non-transferable, revocable licence to use the Services for the customer’s internal operations. No other right is granted. Feedback or suggestions may be used by us without restriction or payment, provided we do not identify the contributor without permission.

Personal information collected or processed through the Services is handled in accordance with our Privacy Policy and any applicable data-processing agreement. Customers must use our products in accordance with applicable privacy and child-protection laws and should only grant access to people who need it for legitimate purposes.

Our products may connect to or display services, links, content, or integrations provided by third parties. Their own terms and privacy policies apply to their services. We do not control and are not responsible for third-party services, although we take reasonable care when selecting providers that support our Services.

To the extent permitted by law, the Services are provided on an “as is” and “as available” basis. We do not warrant that every feature will always be uninterrupted or error-free, that all third-party content will be accurate, or that the Services will meet every customer’s particular requirements.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded. No statement or advice creates a warranty unless it is expressly included in a written agreement signed by Veracone.

To the extent permitted by law, a customer or user will indemnify Veracone, its affiliates, officers, employees, and agents against third-party claims, losses, or reasonable legal costs arising from unlawful use of the Services, infringement by Customer Content, or a material breach of these Terms.

To the maximum extent permitted by law, Veracone and its suppliers will not be liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profits, revenue, goodwill, or data, arising from use of or inability to use the Services. Any liability that cannot be excluded will be limited to the extent permitted by applicable law and any written commercial agreement with the customer.

These Terms are governed by the laws of the Federal Republic of Nigeria. The parties should first attempt in good faith to resolve a dispute through direct discussion. If it cannot be resolved, the dispute may be referred to confidential arbitration in Nigeria, in English, before a single independent arbitrator, in accordance with applicable Nigerian arbitration law.

Nothing prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property, confidential information, data, or system security.

If any provision is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. These Terms, together with any applicable order, proposal, data-processing agreement, or written service agreement, form the agreement governing the Services.